Resources

Browse our library of free resources and find answers to frequently asked questions.

Getting Started With Membrane Switches

Here’s what we need to know to design a switch perfectly suited to its application.

COVID-19 Response FAQ's

Is JN White® open?

Yes, JN White® has received an essential company exemption because we provide essential components for the medical device, biomedical and department of defense industries. We are supporting customers that are closely involved with the COVID-19 pandemic.

Business Hours

Our business hours during this time are 8:00am – 4:30pm Monday through Friday.

Employee Safety

We are keeping our employees safe. JN White® is following CDC Guidelines including, but not limited to: frequent hand-washing and cleaning work areas, maintaining a minimum distance of 6 feet, holding virtual meetings and having non-essential employees work offsite.

Capacity

JN White® currently has manufacturing capacity to produce your essential goods! However, we HIGHLY recommend that you place orders for future production now, given potential material shortages in the future, so that you have no delay in parts.

Information on Face Shields

For more information on The JN White® SplatterGuard Protective Face Shield, please visit www.splatterguard.com. Or call the JN White® SplatterGuard Phone Line at 888-303-1911

Contact For Estimates or Orders

Please send requests to your sales and customer service representative(s). If you are not sure who to contact, please email aking@jnwhiteusa.com or call 585-479-4439.

Change Order / Supply Chain

For questions about changing an existing order or supply chain issues, please contact your sales and customer service representative(s). If you are not sure who to contact, please email aking@jnwhiteusa.com or call 585-479-4439.

Questions Related to COVID-19

Please email the COVID-19 taskforce by emailing COVID-19@jnwhiteusa.com or call 855-JNWHITE (855-569-4483).

Manufacturing for Other Industries

Yes, we are manufacturing to business in industries other than medical and military currently. Businesses that have received a state-issued “essential business” designation are placed at a higher priority however.

Receiving Shipments

Yes, there are no changes to our ability to receive shipments as usual.

Frequently Asked Questions

Files We Support

In order to quote your project, we only need a PDF file of your blueprint.

To produce your project, kindly provide the following:

  • CAD file (.dxf or .dwg) for dimensions
  • An artwork file (.ai, .eps, or .svg)
  • A .pdf file for visual comparison

We can accept graphics in the following applications:

  • Adobe Illustrator – .ai or .eps to version CC
  • AutoCAD – prefer files set to Legacy 2007
  • Adobe Acrobat DC
  • Adobe InDesign – to version CC
  • Corel Draw – cdr set to Legacy X5

Sending Files

Methods for sending files:

IMPORTANT! Please send all art files with fonts converted to outlines (curves) or include your fonts with your file.

How can I upload a large file?

If your file is too large to transfer using this form, please email your account rep.

Expedite Order

How can I expedite an order?

Please contact your customer service or sales representative. If unknown, please contact aking@jnwhiteusa.com for assistance.

Certifications

Are you ISO 9001:2015 certified?

Yes, we are ISO 9001:2015 certified. View our ISO certificate here or by clicking the icon in the footer.

Are you ITAR certified?

Yes, we are ITAR certified. View our ITAR certificate here or by clicking the icon in the footer.

Quality Issues

Who do I contact about returns or quality related issues?

Please email dkohut@jnwhiteusa.com, call (585) 479-4401, or fill out the Return Material Authorization form below.

Financial

Who do I contact with financial questions?

Accounts Payable (supplier questions):
ap@jnwhiteusa.com (585-479-4427)

Accounts Receivable (customer questions):
ar@jnwhiteusa.com (585-479-4428)

Compliance

Are your products RoHS compliant?

Many of our materials are RoHS compliant. Please check with your customer service representative and/or view our RoHS certificate here.

Are your products REACH compliant?

Many of our materials are REACH compliant. Please check with your customer service representative and/or view our REACH certificate here.

Proofs

How do I receive proofs?

You will receive proofs to your email address. If you can not find, please check your spam folder and/or add our url to your company’s whitelist. Please contact your customer service representative or call 800-227-5718 for any additional assistance.

 

Other Questions

For all other questions, please contact aking@jnwhiteusa.com or call us at 800-227-5718.

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"Very pleased with your team's response to our need during the COVID-19 crisis."
Lisa L., Medical Device
"JN White has been exceptional in working with our company in order to develop the look and feel of our new MRI patient worn transmitter. We had originally worked with a prior manufacturer for an earlier version of this product with much less desirable results. JN White delivered a clean professional product at a very reasonable price on time!"
Gary P., Medical
"We had very little information to work with and Jessica James made it nearly effortless on our end to get us exactly what we needed in a timely manner."
Lexi W., Industrial Equipment
"Getting any after-market graphic overlays done always has a certain risk factor in getting it all right. You guys were helpful, patient, & knowledgeable to achieve the best end result. Even pointing out some things that might be [an] oversight or [areas for] improvements. The outcome was perfect."
John S., Technology
"The print task was between the USA and Australia and everything went so smooth. I submitted a drawing, got a return email for me to confirm what I wanted. Even though this was over the Christmas period the print was waiting for me when I got back to work after the holidays. Great job and thanks."
Matt C., Military
"All of the folks there at JN White that I have talked to and dealt with have been very nice and professional."
Vern L., Industrial
"Customer service is wonderful. Receive confirmations and responses in a timely manner. Product has great quality."
Sara H., Medical
"It has been a pleasure working with JN White. We switched suppliers for some of our products to your company and you have given us higher quality. Excellent work!"
Roger W., Education
"I feel confident that JN White will do my order correctly."
Marie P., Government
"I found working with Sara to be a pleasant experience. We were trying to dial in the color to get just the right look on the printed substrate...Sara sent us a sample print sheet that had several variations, up and down, from the colors we specified, which allowed me to pick exactly the color we wanted. The end result product is perfect!"
Don M., Safety
"Our department has used JN White for a number of years for our inspection labels. They always respond very quickly when we contact them to place an order and communication is great with any questions we have. Highly recommend them."
Jim R., Government
"Easy process and great people to work with."
Richard Z., Military
"I'm very satisfied with your service. Always looking forward to bring the best!"
Ramses Z., Medical Devices
"JN White is very responsive to their customers. Product is delivered as expected...and they provide quality products. They have a clear understanding of the obstacles facing US based customers regarding the entire supply chain."
Bob M., Point of Sale
"We always deal with Steve Matacz. He is the best at making sure all details are perfect. Timely communication with any questions we have."
Paul A., Recreational
"Customer response time is one of the best; always prompt and helpful. On-time performance the last 12 months is 100%."
RoseMarie C., Utilities
"Customer service, quality and lead time are great! No complaints."
Sara H., Medical Devices

JN White is an ISO 9001:2015 and ITAR-certified manufacturer of membrane switches, graphic overlays, and custom labels. All of our products are Made In The U.S.A. We specialize in the design and manufacture of complex graphic overlays, complex membrane switch keyboards, assembly and membrane switch testing. Our supporting products and services include: rapid prototyping; electronic shielding (ESD); backlighting (including addressable LEDs); design & development; vendor managed inventory (VMI); and medical device, UDI and UL label constructions. JN White works with global brands in the aerospace, medical device, medical instruments, industrial electronics, consumer appliance and defense (or military/DoD) industries. Made in America. Made in the U.S.