White Papers and other files
Getting Started With Membrane Switches
Here’s what we need to know to design a switch perfectly suited to its application.
COVID-19 Response FAQ's
Is JN White® open?
Yes, JN White® has received an essential company exemption because we provide essential components for the medical device, biomedical and department of defense industries. We are supporting customers that are closely involved with the COVID-19 pandemic.
Our business hours during this time are 8:00am – 4:30pm Monday through Friday.
We are keeping our employees safe. JN White® is following CDC Guidelines including, but not limited to: frequent hand-washing and cleaning work areas, maintaining a minimum distance of 6 feet, holding virtual meetings and having non-essential employees work offsite.
JN White® currently has manufacturing capacity to produce your essential goods! However, we HIGHLY recommend that you place orders for future production now, given potential material shortages in the future, so that you have no delay in parts.
Information on Face Shields
For more information on The JN White® SplatterGuard Protective Face Shield, please visit www.splatterguard.com. Or call the JN White® SplatterGuard Phone Line at 888-303-1911
Contact For Estimates or Orders
Please send requests to your sales and customer service representative(s). If you are not sure who to contact, please email firstname.lastname@example.org or call 585-479-4439.
Change Order / Supply Chain
For questions about changing an existing order or supply chain issues, please contact your sales and customer service representative(s). If you are not sure who to contact, please email email@example.com or call 585-479-4439.
Questions Related to COVID-19
Please email the COVID-19 taskforce by emailing COVIDfirstname.lastname@example.org or call 855-JNWHITE (855-569-4483).
Manufacturing for Other Industries
Yes, we are manufacturing to business in industries other than medical and military currently. Businesses that have received a state-issued “essential business” designation are placed at a higher priority however.
Yes, there are no changes to our ability to receive shipments as usual.
Frequently Asked Questions
Files We Support
In order to quote your project, we only need a PDF file of your blueprint.
To produce your project, kindly provide the following:
- CAD file (.dxf or .dwg) for dimensions
- An artwork file (.ai, .eps, or .svg)
- A .pdf file for visual comparison
We can accept graphics in the following applications:
- Adobe Illustrator – .ai or .eps to version CC
- AutoCAD – prefer files set to Legacy 2007
- Adobe Acrobat DC
- Adobe InDesign – to version CC
- Corel Draw – cdr set to Legacy X5
Methods for sending files:
- Upload your files through the website
- Email your art files to your Customer Service Representative
- Send your FTP site to email@example.com
IMPORTANT! Please send all art files with fonts converted to outlines (curves) or include your fonts with your file.
How can I upload a large file?
If your file is too large to transfer using this form, please email your account rep.
How can I expedite an order?
Please contact your customer service or sales representative. If unknown, please contact firstname.lastname@example.org for assistance.
Are you ISO 9001:2015 certified?
Yes, we are ISO 9001:2015 certified. View our ISO certificate here or by clicking the icon in the footer.
Are you ITAR certified?
Yes, we are ITAR certified. View our ITAR certificate here or by clicking the icon in the footer.
Who do I contact about returns or quality related issues?
Please email email@example.com, call (585) 479-4401, or fill out the Return Material Authorization form below.
Who do I contact with financial questions?
Accounts Payable (supplier questions):
Accounts Receivable (customer questions):
Are your products RoHS compliant?
Many of our materials are RoHS compliant. Please check with your customer service representative and/or view our RoHS certificate here.
Are your products REACH compliant?
Many of our materials are REACH compliant. Please check with your customer service representative and/or view our REACH certificate here.
How do I receive proofs?
You will receive proofs to your email address. If you can not find, please check your spam folder and/or add our url to your company’s whitelist. Please contact your customer service representative or call 800-227-5718 for any additional assistance.
For all other questions, please contact firstname.lastname@example.org or call us at 800-227-5718.
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