Resources

Browse our library of free resources and find answers to frequently asked questions.

GETTING STARTED WITH MEMBRANE SWITCHES

Here’s what we need to know to design a switch perfectly suited to its application.

Frequently Asked Questions

Files We Support

In order to quote your project, we only need a PDF file of your blueprint.

To produce your project, kindly provide the following:

  • CAD file (.dxf or .dwg) for dimensions
  • An artwork file (.ai, .eps, or .svg)
  • A .pdf file for visual comparison

We can accept graphics in the following applications:

  • Adobe Illustrator – .ai or .eps to version CC
  • AutoCAD – prefer files set to Legacy 2007
  • Adobe Acrobat DC
  • Adobe InDesign – to version CC
  • Corel Draw – cdr set to Legacy X5

Sending Files

Methods for sending files:

IMPORTANT! Please send all art files with fonts converted to outlines (curves) or include your fonts with your file.

How can I upload a large file?

If your file is too large to transfer using this form, please email your account rep.

Expedite Order

How can I expedite an order?

Please contact your customer service or sales representative. If unknown, please contact aking@jnwhiteusa.com for assistance.

Certifications

Are you ISO 9001:2015 certified?

Yes, to view our certificate, please click here or on the icon in the footer.

Are you ITAR certified?

Yes, to view our certificate, please click here or on the icon in the footer.

Quality Issues

Who do I contact about returns or quality related issues?

Please email dkohut@jnwhiteusa.com, call (585) 479-4401, or fill out the Return Material Authorization form below.



Financial

Who do I contact with financial questions?

Accounts Payable (supplier questions):
ap@jnwhiteusa.com (585-479-4427)

Accounts Receivable (customer questions):
ar@jnwhiteusa.com (585-479-4428)

Compliance

Are your products RoHS compliant?

Many of our materials are RoHS compliant. Please check with your customer service representative and/or click here for the certificate.

Are your products REACH compliant?

Many of our materials are REACH compliant. Please check with your customer service representative and/or click here for the certificate.

More Questions

For all other questions, please contact aking@jnwhiteusa.com or call us at 800-227-5718.

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"We always deal with Steve Matacz. He is the best at making sure all details are perfect. Timely communication with any questions we have."

Paul A., Recreational

"Customer response time is one of the best; always prompt and helpful. On-time performance the last 12 months is 100%."

RoseMarie C., Utilities

"Customer service, quality and lead time are great! No complaints."

Sara H., Medical Devices

We had been getting labels from a small, local supplier. Then we had a UL audit and the Inspector found that the labels should have been manufactured per UL approved constructions. She asked me what other label manufacturers use and I said, 'JN White®,' to which she immediately said, 'use them!' She didn't have to look them up or anything.

Brian B., Manufacturing

JN White® does an excellent job in regards to the quality of their product! They are a good, responsive company that takes care of its customers and, if there does happen to be an issue, is quick to rectify the problem and make it right.

Steve L., Fitness Equipment

The JN White® team handling our account makes my day much easier. Communication is clear and timely on everything from quotes to pull-ins. Rarely does any item coming from JN White® end up being an issue. I am very satisfied with the level of attention and effort that they put in on a daily basis.

Ian M., Communications

Doug and Jaime suggested an alternative  to the present (3rd party) water jet cutting of our product. JN White's® plotter cutting resulted in a superior finish and reduced cost with the entire production process being done at one supplier. Great work!

Roger W., Home Products

Every aspect, from concept to quote, to proof and the final product, is handled very quickly and the end product is always excellent.

Connor B., Homegoods

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