Resources

Browse our library of free resources and find answers to frequently asked questions.

White Papers and other files

Membrane Switch White Paper

In this Membrane Switch White Paper, we’ll go over everything you need to know about membrane switches. This comprehensive download will be a valuable source to you as you design and build a membrane switch to your product.

View White Paper

Membrane Switch 3D Files

Download 3D files of a membrane switch.

View Files

Membrane Switch Design Guide

Design your own membrane switch with our free, thorough guide. This guide is perfect for engineers who know they need a membrane switch but aren’t sure where to start. By the end of the guide, you’ll be ready to design your own membrane switch.

View Guide

Membrane Switch Application Procedure

Learn how to properly install a membrane switch onto your product.

View Instructions

UDI Label Considerations

All UDI labels may look the same, but a lot more goes into their design than meets the eye. The following list highlights ten of the most important factors to consider in your UDI label’s design.

View Considerations

Frequently Asked Questions

Files We Support

In order to quote your project, we only need a PDF file of your blueprint.

To produce your project, kindly provide the following:

CAD file (.dxf or .dwg) for dimensions
An artwork file (.ai, .eps, or .svg)
A .pdf file for visual comparison

We can accept graphics in the following applications:

Adobe Illustrator – .ai or .eps to version CC
AutoCAD – prefer files set to Legacy 2007
Adobe Acrobat DC
Adobe InDesign – to version CC
Corel Draw – cdr set to Legacy X5

Sending Files

Methods for sending files:

Upload your files through the website
Email your art files to your Customer Service Representative
Send your FTP site to aking@jnwhiteusa.com

IMPORTANT! Please send all art files with fonts converted to outlines (curves) or include your fonts with your file.

How can I upload a large file?

If your file is too large to transfer using this form, please email your account rep.

Expedite Order

How can I expedite an order?

Please contact your customer service or sales representative. If unknown, please contact aking@jnwhiteusa.com for assistance.

Certifications

Are you ISO 9001:2015 certified?

Yes, to view our certificate, please click here or on the icon in the footer.

Are you ITAR certified?

Yes, to view our certificate, please click here or on the icon in the footer.

Quality Issues

Who do I contact about returns or quality related issues?

Please email dkohut@jnwhiteusa.com, call (585) 479-4401, or fill out the Return Material Authorization form below.

Financial

Who do I contact with financial questions?

Accounts Payable (supplier questions):
ap@jnwhiteusa.com (585-479-4427)

Accounts Receivable (customer questions):
ar@jnwhiteusa.com (585-479-4428)

Compliance

Are your products RoHS compliant?

Many of our materials are RoHS compliant. Please check with your customer service representative and/or click here for the certificate.

Are your products REACH compliant?

Many of our materials are REACH compliant. Please check with your customer service representative and/or click here for the certificate.

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