Resources

Browse our library of free resources and find answers to frequently asked questions.

GETTING STARTED WITH MEMBRANE SWITCHES

Here’s what we need to know to design a switch perfectly suited to its application.

Frequently Asked Questions

Files We Support

In order to quote your project, we only need a PDF file of your blueprint.

To produce your project, kindly provide the following:

  • CAD file (.dxf or .dwg) for dimensions
  • An artwork file (.ai, .eps, or .svg)
  • A .pdf file for visual comparison

We can accept graphics in the following applications:

  • Adobe Illustrator – .ai or .eps to version CC
  • AutoCAD – prefer files set to Legacy 2007
  • Adobe Acrobat DC
  • Adobe InDesign – to version CC
  • Corel Draw – cdr set to Legacy X5

Sending Files

Methods for sending files:

IMPORTANT! Please send all art files with fonts converted to outlines (curves) or include your fonts with your file.

How can I upload a large file?

If your file is too large to transfer using this form, please email your account rep.

Expedite Order

How can I expedite an order?

Please contact your customer service or sales representative. If unknown, please contact aking@jnwhiteusa.com for assistance.

Certifications

Are you ISO 9001:2015 certified?

Yes, to view our certificate, please click here or on the icon in the footer.

Are you ITAR certified?

Yes, to view our certificate, please click here or on the icon in the footer.

Quality Issues

Who do I contact about returns or quality related issues?

Please email dkohut@jnwhiteusa.com, call (585) 479-4401, or fill out the Return Material Authorization form below.



Financial

Who do I contact with financial questions?

Accounts Payable (supplier questions):
ap@jnwhiteusa.com (585-479-4427)

Accounts Receivable (customer questions):
ar@jnwhiteusa.com (585-479-4428)

Compliance

Are your products RoHS compliant?

Many of our materials are RoHS compliant. Please check with your customer service representative and/or click here for the certificate.

Are your products REACH compliant?

Many of our materials are REACH compliant. Please check with your customer service representative and/or click here for the certificate.

More Questions

For all other questions, please contact aking@jnwhiteusa.com or call us at 800-227-5718.

Ken Boss JN White

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"I feel confident that JN White will do my order correctly."

Marie P., Government

"I found working with Sara to be a pleasant experience. We were trying to dial in the color to get just the right look on the printed substrate...Sara sent us a sample print sheet that had several variations, up and down, from the colors we specified, which allowed me to pick exactly the color we wanted. The end result product is perfect!"

Don M., Safety

"Our department has used JN White for a number of years for our inspection labels. They always respond very quickly when we contact them to place an order and communication is great with any questions we have. Highly recommend them."

Jim R., Government

"Easy process and great people to work with."

Richard Z., Military

"I'm very satisfied with your service. Always looking forward to bring the best!"

Ramses Z., Medical Devices

"JN White is very responsive to their customers. Product is delivered as expected...and they provide quality products. They have a clear understanding of the obstacles facing US based customers regarding the entire supply chain."

Bob M., Point of Sale

"We always deal with Steve Matacz. He is the best at making sure all details are perfect. Timely communication with any questions we have."

Paul A., Recreational

"Customer response time is one of the best; always prompt and helpful. On-time performance the last 12 months is 100%."

RoseMarie C., Utilities

"Customer service, quality and lead time are great! No complaints."

Sara H., Medical Devices

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