Resources

See our resources below

Files We Support

Files We Support

In order to quote your project, we only need a PDF file of your blueprint.

To produce your project, kindly provide the following:

CAD file (.dxf or .dwg) for dimensions
An artwork file (.ai, .eps, or .svg)
and a .pdf file for visual comparison

We can accept graphics in the following applications:

Adobe Illustrator – .ai or .eps to version CC
AutoCAD – prefer files set to Legacy 2007
Adobe Acrobat DC
Adobe InDesign – to version CC
Corel Draw – cdr set to Legacy X5

Sending Files

Methods for sending files:

Upload your files through the website
Email your art files to your Customer Service Representative
Send your FTP site to aking@jnwhiteusa.com

IMPORTANT! Please send all art files with fonts converted to outlines (curves) or include your fonts with your file.

How can I upload a large file?

At the top of the page on the right-hand side, click on the “Send File” icon and follow form submission. If your file is still too large to transfer, please email your account rep.

Membrane Switch Application

Membrane Switch Application Procedure

See our cross section of application process for membrane switch assemblies by downloading the full PDF below.

Download Full PDF

Expedite Order

How can I expedite an order?

Please contact your customer service or sales representative. If unknown, please contact aking@jnwhiteusa.com for assistance.

Certifications

Are you ISO 9001:2015 certified?

Yes, to view our certificate, please click here or on the icon in the footer.

Are you ITAR certified?

Yes, to view our certificate, please click here or on the icon in the footer.

Quality Issues

Who do I contact about returns or quality related issues?

Please contact dkohut@jnwhiteusa.com (585-479-4401) or fill out the Return Material Authorization form below.

Financial

Who do I contact with financial questions?

Accounts Payable (supplier questions):
ap@jnwhiteusa.com (585-479-4427)

Accounts Receivable (customer questions):
ar@jnwhiteusa.com (585-479-4428)

Compliance

Are your products RoHS compliant?

Many of our materials are RoHS compliant. Please check with your customer service representative and/or click here for the certificate.

Are your products REACH compliant?

Many of our materials are REACH compliant. Please check with your customer service representative and/or click here for the certificate.

Mailing Address

Mailing Address

129 N. Center Street
P.O. Box 219
Perry, NY 14530-0219