Contact JN White®

Our knowledgeable staff has many years of experience in the industry. We welcome the opportunity to put our skills to work for you! Please contact us with any questions or requests.

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Information/Consultation

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Existing Customer ONLY - Support Email

support@jnwhiteusa.com

Frequently Asked Questions

Files We Support

To produce your project, kindly provide the following:

CAD file (.dxf or .dwg) for dimensions
An artwork file (.ai, .eps, or .svg)
A .pdf file for visual comparison

We can accept graphics in the following applications:

Adobe Illustrator – .ai or .eps to version CC
AutoCAD – prefer files set to Legacy 2007
Adobe Acrobat DC
Adobe InDesign – to version CC
Corel Draw – cdr set to Legacy X5

Sending Files

Methods for sending files:

Upload your files through the website
Email your art files to your Customer Service Representative
Send your FTP site to support@jnwhiteusa.com

IMPORTANT! Please send all art files with fonts converted to outlines (curves) or include your fonts with your file.

How can I upload a large file?

If your file is too large to transfer using this form, please email your account rep.

Business Hours

Our business hours are 8:00am – 4:30pm Monday through Friday.

Expedite Order

How can I expedite an order?

Please contact your customer service or sales representative. If unknown, please contact support@jnwhiteusa.com for assistance.

Certifications

Are you ISO 9001:2015 certified?

Yes, JN White’s Quality System is certified as being in conformity with ISO 9001:2015 by Intertek.View our ISO certificate here or by clicking the icon in the footer.

Are you ITAR certified?

Yes, we are ITAR certified. View our ITAR certificate here or by clicking the icon in the footer.

Quality Issues

Who do I contact about returns or quality related issues?

Please email dkohut@jnwhiteusa.com, call (585) 479-4401, or fill out the Return Material Authorization form below.

Financial

Who do I contact with financial questions?

Accounts Payable (supplier questions):
ap@jnwhiteusa.com (585-479-4427)

Accounts Receivable (customer questions):
ar@jnwhiteusa.com (585-479-4428)

Compliance

Are your products RoHS compliant?Many of our materials are RoHS compliant. Please check with your customer service representative and/or view our RoHS certificate here.Are your products REACH compliant?Many of our materials are REACH compliant. Please check with your customer service representative and/or view our REACH certificate here.

Proofs

How do I receive proofs?

You will receive proofs to your email address. If you can not find, please check your spam folder and/or add our url to your company’s whitelist. Please contact your customer service representative or call 800-227-5718 for any additional assistance.

Questions Related to COVID-19

Please email the COVID-19 taskforce by emailing COVID-19@jnwhiteusa.com or call 855-JNWHITE (855-569-4483).

Focused on product innovation

"JN White has consistently demonstrated a high level of responsiveness and collaborative engagement in the process of rescheduling orders, which has significantly contributed to maintaining excellent customer service"

Bouheng L., Medical Device

"After brainstorming some innovative ideas and doing a few trial runs, JN White was able to do the complete operation at their facility. The results were excellent - higher quality at reduced cost. Love doing business with the friendly and innovative staff at JN White."

Roger W., Building Technology

"It was a very good experience because my contacts were very knowledgeable and they provided the exact material for my decals that I was envisioning. I found them very helpful and will definitely use them again for future projects.

Paula G, Machinery & Equipment Manufacturing

"The quality of your work is second to none. We really appreciate you being a supplier of our critical components."

Roger W., Home Products

"JN White's sales & engineering staff were quite helpful in rounding out cost & engineering details for a quality end product at the right price."

John S., Information Technology

"I highly recommend JN White for any overlay needs. Every order with them has been professional, easy to order from start to end, and the product quality has been outstanding."

Brian C., Power Electronics

"JN White was very accommodating and was able to expedite my order when requested, allowing my production to continue without interruption"

Gary N., Building Technology

"JN White has been exceptional in working with our company in order to develop the look and feel of our new MRI patient worn transmitter. We had originally worked with a prior manufacturer for an earlier version of this product with much less desirable results. JN White delivered a clean professional product at a very reasonable price on time!"

Gary P., Medical

"We had very little information to work with and Jessica James made it nearly effortless on our end to get us exactly what we needed in a timely manner."

Lexi W., Industrial Equipment

"Getting any after-market graphic overlays done always has a certain risk factor in getting it all right. You guys were helpful, patient, & knowledgeable to achieve the best end result. Even pointing out some things that might be [an] oversight or [areas for] improvements. The outcome was perfect."

John S., Technology

"The print task was between the USA and Australia and everything went so smooth. I submitted a drawing, got a return email for me to confirm what I wanted. Even though this was over the Christmas period the print was waiting for me when I got back to work after the holidays. Great job and thanks."

Matt C., Military

"All of the folks there at JN White that I have talked to and dealt with have been very nice and professional."

Vern L., Industrial

"Customer service is wonderful. Receive confirmations and responses in a timely manner. Product has great quality."

Sara H., Medical

"It has been a pleasure working with JN White. We switched suppliers for some of our products to your company and you have given us higher quality. Excellent work!"

Roger W., Education

"I feel confident that JN White will do my order correctly."

Marie P., Government

"I found working with Sara to be a pleasant experience. We were trying to dial in the color to get just the right look on the printed substrate...Sara sent us a sample print sheet that had several variations, up and down, from the colors we specified, which allowed me to pick exactly the color we wanted. The end result product is perfect!"

Don M., Safety

"Our department has used JN White for a number of years for our inspection labels. They always respond very quickly when we contact them to place an order and communication is great with any questions we have. Highly recommend them."

Jim R., Government

"Easy process and great people to work with."

Richard Z., Military

"I'm very satisfied with your service. Always looking forward to bring the best!"

Ramses Z., Medical Devices

"JN White is very responsive to their customers. Product is delivered as expected...and they provide quality products. They have a clear understanding of the obstacles facing US based customers regarding the entire supply chain."

Bob M., Point of Sale

"We always deal with Steve Matacz. He is the best at making sure all details are perfect. Timely communication with any questions we have."

Paul A., Recreational

"Customer response time is one of the best; always prompt and helpful. On-time performance the last 12 months is 100%."

RoseMarie C., Utilities

"Customer service, quality and lead time are great! No complaints."

Sara H., Medical Devices