A design team working on an innovative biofeedback product approached JN White® for assistance. The team was working with another vendor who was unable to be an effective partner. Although this vendor was occasionally able to produce acceptable product, they did not provide consistency, nor the support required to keep pace with the customer’s iterative design process. JN White® began working with the team and quickly helped to move the membrane switch project into initial concepts. They continue to support the project with additional engineering, production and assembly support as the product moves into full-scale launch in the near future.
The team at JN White® quickly came up to speed on the project and, with the elimination of the language barriers, helped to move the project forward quickly. The JN White® Engineering team started with original customer drawing/concept and further refined the concept to incorporate the following requirements:
- Engineered with curved metal panel in mind due to where the panel will be used (e.g. in collar/bridle)
- Required that the panel be soldered onto a rigid panel with connector for support and durability (won’t pop off)
- Incorporated an LED for switch
- Resulted in a hybrid flex circuit utilizing copperflex paired with VHB as a diffusor which also protects the panel from debris and humidity
In addition, the team utilized JN White®’s digital capabilities to produce variable data/sequencing information on each component for tracking.
JN White® was able to assist the customer in engineering and producing a product domestically that met all the specific requirements. In addition, JN White® is providing value-added custom assembly support for the charging cables/docs. The partnership will continue to evolve as the customer moves through a soft launch into a full production launch in the next 12-18 months.
See What Our Customers Are Saying
"Very pleased with your team's response to our need during the COVID-19 crisis."
Lisa L., Medical Device
"JN White has been exceptional in working with our company in order to develop the look and feel of our new MRI patient worn transmitter. We had originally worked with a prior manufacturer for an earlier version of this product with much less desirable results. JN White delivered a clean professional product at a very reasonable price on time!"
Gary P., Medical
"We had very little information to work with and Jessica James made it nearly effortless on our end to get us exactly what we needed in a timely manner."
Lexi W., Industrial Equipment
"Getting any after-market graphic overlays done always has a certain risk factor in getting it all right. You guys were helpful, patient, & knowledgeable to achieve the best end result. Even pointing out some things that might be [an] oversight or [areas for] improvements. The outcome was perfect."
John S., Technology
"The print task was between the USA and Australia and everything went so smooth. I submitted a drawing, got a return email for me to confirm what I wanted. Even though this was over the Christmas period the print was waiting for me when I got back to work after the holidays. Great job and thanks."
Matt C., Military
"All of the folks there at JN White that I have talked to and dealt with have been very nice and professional."
Vern L., Industrial
"Customer service is wonderful. Receive confirmations and responses in a timely manner. Product has great quality."
Sara H., Medical
"It has been a pleasure working with JN White. We switched suppliers for some of our products to your company and you have given us higher quality. Excellent work!"
Roger W., Education
"I feel confident that JN White will do my order correctly."
Marie P., Government
"I found working with Sara to be a pleasant experience. We were trying to dial in the color to get just the right look on the printed substrate...Sara sent us a sample print sheet that had several variations, up and down, from the colors we specified, which allowed me to pick exactly the color we wanted. The end result product is perfect!"
Don M., Safety
"Our department has used JN White for a number of years for our inspection labels. They always respond very quickly when we contact them to place an order and communication is great with any questions we have. Highly recommend them."
Jim R., Government
"Easy process and great people to work with."
Richard Z., Military
"I'm very satisfied with your service. Always looking forward to bring the best!"
Ramses Z., Medical Devices
"JN White is very responsive to their customers. Product is delivered as expected...and they provide quality products. They have a clear understanding of the obstacles facing US based customers regarding the entire supply chain."
Bob M., Point of Sale
"We always deal with Steve Matacz. He is the best at making sure all details are perfect. Timely communication with any questions we have."
Paul A., Recreational
"Customer response time is one of the best; always prompt and helpful. On-time performance the last 12 months is 100%."
RoseMarie C., Utilities
"Customer service, quality and lead time are great! No complaints."
Sara H., Medical Devices
