Industrial Tactile Feedback Case Study

A global manufacturer of electric motors and electronic instruments partnered with JN White® to help design and produce a new industrial electronics membrane switch. The company requested a switch that could control the functions of a unit that protects the main breakers between substations for power companies. JN White® was able to produce a high-quality switch for the company, due to their proven experience and production expertise in area of membrane switches.


The company’s membrane switch units are located in substations with challenging environments. Prior to pairing with JN White®, the company’s switch operators were unable to easily feel that a switch was activated, because they were often wearing gloves. Therefore, the company was in need of a switch with distinct tactile feedback that can withstand dust, dirt and temperature changes. To aid in preventing EMI/ESD penetrating through the display, the company needed protective coating over the display window. Additionally, they needed the membrane switch to be tested so that they could be certain its LEDs were 100% functional.

How JN White® Helped

JN White®’s in-house membrane switch and design teams successfully produced a tactile feedback feature for the switch to ensure that the end user can now feel that the switch is activated. To tackle the problem of combatting EMI/ESD, JN White® reviewed the static sensory rating of LEDs from multiple providers and selected the best option. By taking the time to do this review, JN White® was able to confidently provide the company with a product perfectly designed to their exact specifications. Additionally, JN White® designed the artwork on the buttons to include a fine gradient, ensuring that the membrane switch created was both functional and aesthetically appealing.


In order to fix all of the company’s past challenges with the switch and prepare them for success in the future, JN White® meticulously created and produced a membrane switch fit to the company’s exact specifications. JN White® screen-printed the overlay on clear polyester with a 55% anti-glare hard coat.

All artwork, including the gradients for the buttons, was printed subsurface for protection, and then a texture was printed on the top surface for overall durability.

This step ensured both the practicality and attractiveness of the switch. Due to the high sensitivity of electromagnetism, JN White® chose to review the static sensitivity rating of LEDs from multiple providers. JN White® also used conductive ITO (Indium Tin Oxide) coated polyester film in the display area.

Sign up for tips from our interface guru, Ken Boss.

Fill out this short form and we’ll send occasional and useful interface tips directly to your inbox.

See What Our Customers Are Saying

"We always deal with Steve Matacz. He is the best at making sure all details are perfect. Timely communication with any questions we have."

Paul A., Recreational

"Customer response time is one of the best; always prompt and helpful. On-time performance the last 12 months is 100%."

RoseMarie C., Utilities

"Customer service, quality and lead time are great! No complaints."

Sara H., Medical Devices

We had been getting labels from a small, local supplier. Then we had a UL audit and the Inspector found that the labels should have been manufactured per UL approved constructions. She asked me what other label manufacturers use and I said, 'JN White®,' to which she immediately said, 'use them!' She didn't have to look them up or anything.

Brian B., Manufacturing

JN White® does an excellent job in regards to the quality of their product! They are a good, responsive company that takes care of its customers and, if there does happen to be an issue, is quick to rectify the problem and make it right.

Steve L., Fitness Equipment

The JN White® team handling our account makes my day much easier. Communication is clear and timely on everything from quotes to pull-ins. Rarely does any item coming from JN White® end up being an issue. I am very satisfied with the level of attention and effort that they put in on a daily basis.

Ian M., Communications

Doug and Jaime suggested an alternative  to the present (3rd party) water jet cutting of our product. JN White's® plotter cutting resulted in a superior finish and reduced cost with the entire production process being done at one supplier. Great work!

Roger W., Home Products

Every aspect, from concept to quote, to proof and the final product, is handled very quickly and the end product is always excellent.

Connor B., Homegoods

Designed and developed by