A leading consumer appliance firm was experiencing problems with inverting and shifting metal domes on one of its key membrane switch products and JN White® was able to provide a solution to correct the problem. As a result of that successful project, the customer eagerly paired up with JN White when they experienced their next challenge: the need for a household appliance graphic overlay with backlit LEDs for one of the company’s top-of-the-line products.
The company needed a new backlit panel – one that had more lit areas (such as text and numbers), consistent lighting, exact registration, and was void of any ghost-like shadows or hotspots. The success of the new product introduction required a panel with the ideal lighting. The customer had opacity concerns as well, prompting the company to reach out to JN White for assistance in redesigning the user interface panel.
To ensure that the panel was developed with the best possible layout, JN White enlisted a trusted fiber optic vendor to work with the customer and JN White throughout the process. After finding the ideal light layer, JN White went into the prototyping phase to look at ink opacity to aid in blocking light in unnecessary areas. Adding this step was essential in thoroughly analyzing each aspect of lighting, in order to produce the exact results the customer requested.
Through close collaboration with both the customer and the fiber optic vendor, JN White successfully created a new backlit panel, complete with a unique t-shirt shaped, clad fiber panel.
The part is lit with side firing LEDs and the clad fiber evenly distributes light across the product’s housing. JN White solved the concern of opacity by sourcing the most opaque inks and layering them. This assured the manufacturer that their product has the optimal opacity.
JN White continues to produce graphic overlays for this product and works closely on new opportunities for a variety of other products. The partnership has produced top-of-the-line, functional products for a company that remains a leader in their industry.
See What Our Customers Are Saying
"Very pleased with your team's response to our need during the COVID-19 crisis."
Lisa L., Medical Device
"JN White has been exceptional in working with our company in order to develop the look and feel of our new MRI patient worn transmitter. We had originally worked with a prior manufacturer for an earlier version of this product with much less desirable results. JN White delivered a clean professional product at a very reasonable price on time!"
Gary P., Medical
"We had very little information to work with and Jessica James made it nearly effortless on our end to get us exactly what we needed in a timely manner."
Lexi W., Industrial Equipment
"Getting any after-market graphic overlays done always has a certain risk factor in getting it all right. You guys were helpful, patient, & knowledgeable to achieve the best end result. Even pointing out some things that might be [an] oversight or [areas for] improvements. The outcome was perfect."
John S., Technology
"The print task was between the USA and Australia and everything went so smooth. I submitted a drawing, got a return email for me to confirm what I wanted. Even though this was over the Christmas period the print was waiting for me when I got back to work after the holidays. Great job and thanks."
Matt C., Military
"All of the folks there at JN White that I have talked to and dealt with have been very nice and professional."
Vern L., Industrial
"Customer service is wonderful. Receive confirmations and responses in a timely manner. Product has great quality."
Sara H., Medical
"It has been a pleasure working with JN White. We switched suppliers for some of our products to your company and you have given us higher quality. Excellent work!"
Roger W., Education
"I feel confident that JN White will do my order correctly."
Marie P., Government
"I found working with Sara to be a pleasant experience. We were trying to dial in the color to get just the right look on the printed substrate...Sara sent us a sample print sheet that had several variations, up and down, from the colors we specified, which allowed me to pick exactly the color we wanted. The end result product is perfect!"
Don M., Safety
"Our department has used JN White for a number of years for our inspection labels. They always respond very quickly when we contact them to place an order and communication is great with any questions we have. Highly recommend them."
Jim R., Government
"Easy process and great people to work with."
Richard Z., Military
"I'm very satisfied with your service. Always looking forward to bring the best!"
Ramses Z., Medical Devices
"JN White is very responsive to their customers. Product is delivered as expected...and they provide quality products. They have a clear understanding of the obstacles facing US based customers regarding the entire supply chain."
Bob M., Point of Sale
"We always deal with Steve Matacz. He is the best at making sure all details are perfect. Timely communication with any questions we have."
Paul A., Recreational
"Customer response time is one of the best; always prompt and helpful. On-time performance the last 12 months is 100%."
RoseMarie C., Utilities
"Customer service, quality and lead time are great! No complaints."
Sara H., Medical Devices
