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Frequently Asked Questions
Files We Support
To produce your project, kindly provide the following:
- CAD file (.dxf or .dwg) for dimensions
- An artwork file (.ai, .eps, or .svg)
- A .pdf file for visual comparison
We can accept graphics in the following applications:
- Adobe Illustrator – .ai or .eps to version CC
- AutoCAD – prefer files set to Legacy 2007
- Adobe Acrobat DC
- Adobe InDesign – to version CC
- Corel Draw – cdr set to Legacy X5
Methods for sending files:
IMPORTANT! Please send all art files with fonts converted to outlines (curves) or include your fonts with your file.
How can I upload a large file?
If your file is too large to transfer using this form, please email your account rep.
Our business hours are 8:00am – 4:30pm Monday through Friday.
How can I expedite an order?
Please contact your customer service or sales representative. If unknown, please contact firstname.lastname@example.org for assistance.
Are you ISO 9001:2015 certified?
Yes, we are ISO 9001:2015 certified. View our ISO certificate here or by clicking the icon in the footer.
Are you ITAR certified?
Yes, we are ITAR certified. View our ITAR certificate here or by clicking the icon in the footer.
Who do I contact about returns or quality related issues?
Please email email@example.com, call (585) 479-4401, or fill out the Return Material Authorization form below.
Who do I contact with financial questions?
Accounts Payable (supplier questions):
Accounts Receivable (customer questions):
Are your products RoHS compliant?Many of our materials are RoHS compliant. Please check with your customer service representative and/or view our RoHS certificate here.Are your products REACH compliant?Many of our materials are REACH compliant. Please check with your customer service representative and/or view our REACH certificate here.
How do I receive proofs?
You will receive proofs to your email address. If you can not find, please check your spam folder and/or add our url to your company’s whitelist. Please contact your customer service representative or call 800-227-5718 for any additional assistance.
Questions Related to COVID-19
Please email the COVID-19 taskforce by emailing COVIDfirstname.lastname@example.org or call 855-JNWHITE (855-569-4483).
For all other questions, please contact email@example.com or call us at 800-227-5718.
Focused on product innovation
"Very pleased with your team's response to our need during the COVID-19 crisis."
Lisa L., Medical Device
"JN White has been exceptional in working with our company in order to develop the look and feel of our new MRI patient worn transmitter. We had originally worked with a prior manufacturer for an earlier version of this product with much less desirable results. JN White delivered a clean professional product at a very reasonable price on time!"
Gary P., Medical
"We had very little information to work with and Jessica James made it nearly effortless on our end to get us exactly what we needed in a timely manner."
Lexi W., Industrial Equipment
"Getting any after-market graphic overlays done always has a certain risk factor in getting it all right. You guys were helpful, patient, & knowledgeable to achieve the best end result. Even pointing out some things that might be [an] oversight or [areas for] improvements. The outcome was perfect."
John S., Technology
"The print task was between the USA and Australia and everything went so smooth. I submitted a drawing, got a return email for me to confirm what I wanted. Even though this was over the Christmas period the print was waiting for me when I got back to work after the holidays. Great job and thanks."
Matt C., Military
"All of the folks there at JN White that I have talked to and dealt with have been very nice and professional."
Vern L., Industrial
"Customer service is wonderful. Receive confirmations and responses in a timely manner. Product has great quality."
Sara H., Medical
"It has been a pleasure working with JN White. We switched suppliers for some of our products to your company and you have given us higher quality. Excellent work!"
Roger W., Education
"I feel confident that JN White will do my order correctly."
Marie P., Government
"I found working with Sara to be a pleasant experience. We were trying to dial in the color to get just the right look on the printed substrate...Sara sent us a sample print sheet that had several variations, up and down, from the colors we specified, which allowed me to pick exactly the color we wanted. The end result product is perfect!"
Don M., Safety
"Our department has used JN White for a number of years for our inspection labels. They always respond very quickly when we contact them to place an order and communication is great with any questions we have. Highly recommend them."
Jim R., Government
"Easy process and great people to work with."
Richard Z., Military
"I'm very satisfied with your service. Always looking forward to bring the best!"
Ramses Z., Medical Devices
"JN White is very responsive to their customers. Product is delivered as expected...and they provide quality products. They have a clear understanding of the obstacles facing US based customers regarding the entire supply chain."
Bob M., Point of Sale
"We always deal with Steve Matacz. He is the best at making sure all details are perfect. Timely communication with any questions we have."
Paul A., Recreational
"Customer response time is one of the best; always prompt and helpful. On-time performance the last 12 months is 100%."
RoseMarie C., Utilities
"Customer service, quality and lead time are great! No complaints."
Sara H., Medical Devices