Customer Service Representative

SPECIFIC RESPONSIBILITIES:

• Handle all customer/sales correspondence and contact
• Manage all shipping and release schedules to assure related information is communicated between customer, sales and operations
• Responsible for understanding and communicating all part standards (Quality standards, customer expectations) to operations
• Work with sales team, customers, Graphics Team and operations to determine “Economic Run Quantities” for jobs.
• Process orders.
• Responsible for all “margin/mark ups” on quotations.
• Responsible for customer history and file maintenance
• Support Sales and Accounting collection efforts as needed.
• Participate in meetings as required to accomplish departmental goals.

IN ADDITION TO THE KEY PERFORMANCE FACTORS LISTED SEPARATELY, SUCCESSFUL APPLICANTS WILL HAVE THE FOLLOWING SKILLS AND EXPERIENCE:

• Minimum HS Diploma/GED with 1 year customer service experience. Preferred level is AAS college degree with 2 years of customer service experience.
• Working knowledge of Excel and Word. Mac experience a plus
• Above average communication skills, both verbal and written.
• Ability to contact customer and effectively convey information (both positive and negative).
• Strong problem solving skills.
• Professional and friendly demeanor.
• Ability to work effectively either as a team member or independently.
• Keen ability to multitask while displaying a strong attention to detail is imperative.

We are an EOE encouraging women, minorities, individuals with disabilities, and veterans to apply.